If you are using a Mac then prepare for the remote session by downloading the remote control program here, or
click on the Mac button below to download the program:
The file you download will be TeamViewerQS.zip.
Depending on how your Mac is set up, this may automatically ‘extract’ the file to make TeamViewerQS. (If the file has not been ‘extracted’, just double-click on it.)
You will receive a warning that you have downloaded the file from the internet. Click on ‘Open’.